Coronavirus (COVID-19) Advisory Update
As at 20th May 2020
Dear Customers & Valued Partners,
Firstly, on behalf of the Aurora Expeditions team we want to thank you for your patience and support of our company. As a small, independent operator for almost 30 years, we really value our passengers.
As you are aware, with the current global situation regarding COVID-19, we are currently dealing with a rapidly evolving situation in unprecedented times. We understand and empathise with the impact this is having on our customers, our employees and the industry, and we are committed to dealing with issues as best we can, as and when situations gain clarity. Our priority is our passenger’s welfare and safety, and our partnerships, and we will seek to do whatever we can to minimise the impact on our past and future passengers.
We have taken the following actions and made changes to our upcoming program due to the unforeseen circumstances surrounding COVID-19:
Global & Arctic Seasons: April to October
- We have rescheduled our Patagonia and Chilean Fjords (2020) and Costa Rica and the Panama Canal (2020) voyages to 2021. Should you be booked on these voyages please refer to the email we sent you on the specifics of the change.
- We have rescheduled our 2020 Arctic voyages between May and October to 2021 as advised in the email sent to you, with the exception of Iceland, Greenland & East Canada which has been cancelled.
If you need support on rescheduling or cancelling your flights, or your customer’s flights booked through Aurora Expeditions, please reach out to our team who can assist you.
Antarctica 20/21 Season: November Onwards
- We will provide an update shortly on this season. The situation is changing day by day and we are working around the clock to provide as much assistance as we can to both passengers and travel agents alike in the coming weeks and months.
We will continue to monitor the situation and will make further changes as and when required.
Thank you for your understanding on this. We hope that you and your loved ones are all staying safe and healthy during this uncertain period.
For more information, please contact [email protected]
The contents of this statement are current as at the date of publication and supersedes all prior advice on its subject matter. Whilst Aurora Expeditions has applied its best endeavors to provide you with the necessary advice and guidance on the subject matter of the statement, you should consider your personal circumstances and seek your own advice accordingly. Aurora Expeditions expressly and unconditionally declines any statement of warranty in the contents of the publication and the reader must not infer any right of reliance in the subject matter of the publication whatsoever.
*Terms & conditions apply. Cancellations prior to final payment being made are subject to loss of deposit as per standard Terms and Conditions. Any final payments that have already been made are subject to the standard Terms and Conditions at the time of payment. Not applicable to group bookings