Coronavirus (COVID-19) Advisory Update

As at 28th February 2020

Aurora Expeditions has carefully considered the potential impacts and risks to our passengers, staff, and crew associated with the escalation of the COVID-19 (Coronavirus). As a result, we have proactively implemented the following in depth policies to ensure the safety and well-being of our passengers and crew. These further preventative measures are on top of our current screening processes that have been in place since notification of the outbreak.

The measures have been put in place following consultation with The World Health Organization (WHO), the U.S. Centre for Disease Control and Prevention (CDC), CLIA, our marine healthcare partner Vikand, and will remain in effect until further notice. They are subject to change at any time.

At this stage, we have no cases of COVID-19 (Coronavirus) associated with Aurora Expeditions, any staff, crew or passengers, and we do not travel to any destinations in Asia, the Middle East or Italy. However, we are taking this epidemic very seriously and will continue to do everything possible to manage and prevent this virus from spreading.

The policies are as follows:

  • Any passengers, staff or crew who have travelled from, visited or transited in China, including Hong Kong and Macau, Japan, South Korea, Iran and the Italian regions of Lombardy and Veneto within 21 days of their voyage embarkation, regardless of nationality, will not be allowed to board any of our vessels.
    • If a passenger or crew member has travelled to these areas as stipulated above and is planning to travel on one of Aurora Expeditions programs, they must contact Aurora Expeditions for further advice.
  • For all passengers, staff and crew, we will continue the pre-boarding health evaluation of every passenger and crew member that we have implemented since the outbreak which includes temperature testing.
    • Any person who registers a body temperature above normal will not be permitted to board.
    • Passengers and crew who are unable to sail due to a high temperature are advised to open a travel insurance claim with their insurance provider.
    • Proof of travel documentation including passports will be inspected prior to boarding at embarkation to ensure that no passenger or crew have traveled through China, Hong Kong, Macau, Japan, South Korea, Iran and the Italian regions of Lombardy and Veneto or any of the CDC listed quarantine areas. Please come prepared with all your travel documentation from the 21 days prior to your voyage.
  • We recommend that to avoid being denied boarding under this policy, passengers change their travel schedule to avoid transit through or from China, Hong Kong, Macau, Japan, Iran, South Korea and the Italian regions of Lombardy and Veneto airports 21 days prior to embarkation.
  • Should a passenger or crew member appear to show symptoms of lower respiratory illness including cough or shortness of breath once on board, our ship doctor may place them in an isolation cabin, and we will seek further guidance from authorities as is standard with our quarantine protocol. We have a well-equipped medical facility onboard staffed by professionals.
  • We have implemented additional cleaning and disinfection protocols on board all voyages. These protocols will be enforced in addition to our already rigorous sanitisation standards in place.
  • All passengers will be briefed on infection control measures on ship and hand sanitisers will be placed around the vessel. All passengers will be expected to use them.

For more information, please contact [email protected] 

A message from the Australian Government:

FAQs

Please refer to the CDC for FAQs relating to COVID-19

https://www.cdc.gov/coronavirus/2019-ncov/faq.html

How can I minimize risk of transmission and protect myself?

You can protect yourself from respiratory illnesses by taking every day preventative actions, such as:

  • Wash your hands often with soap and water for 20 seconds.
  • Cover your nose and mouth when coughing or sneezing.
  • Avoid touching your eyes, nose and mouth.
  • Avoid personal contact, such as sharing cups or eating utensils, with ill people.

Will I be able to board the ship if my travel plans to get to the embarkation port include a transit through China, Hong Kong, Macau, Japan, South Korea, Iran and the Italian regions of Lombardy and Veneto? 

Unfortunately, if you travel via any of the mentioned destinations, even if it is just a short stop over, you will be denied boarding due to the high risk that this carries. We strongly advise that you contact your travel provider as soon as possible to amend your flights to avoid these locations and therefore ensure there are no issues with you boarding the ship.

If I traveled to the affected regions in the last 21 days and feel sick with fever, cough, or difficulty breathing what should I do?

  • Seek medical care right away. Before you go to a doctor’s office or emergency room, call ahead and tell them about your recent travel and your symptoms.
  • Avoid contact with others.
  • Do not travel while sick.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing.
  • Wash hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available.

Thank you for taking the time to review this important information. We apologise for the inconvenience to any passengers and crew affected by these measures but the health and well-being of all our passengers and crew is paramount.

For further medical information regarding the coronavirus, please visit the following websites and resources:

The contents of this statement are current as at the date of publication and supersedes all prior advice on its subject matter. Whilst Aurora Expeditions has applied its best endeavors to provide you with the necessary advice and guidance on the subject matter of the statement, you should consider your personal circumstances and seek your own advice accordingly. Aurora Expeditions expressly and unconditionally declines any statement of warranty in the contents of the publication and the reader must not infer any right of reliance in the subject matter of the publication whatsoever.